Terms

If you choose to access, view or interact with this website, you acknowledge that you are bound by these terms of use. These terms of use may be changed from time to time.  

kookyvillage.com Privacy Policy

We are building a strong tradition of providing quality wines, goods and excellent customer service to our clients. Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site.

Information You Provide Us

In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.

My Account

When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists, and saved baskets. We do not share or sell this information.

Checkout

We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. When you make a purchase or join The Wine Club, please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses.

Shipping and Delivery

By registering your details to purchase wine online from kookyvillage.com your pricing for freight and shipping will be calculated based on your delivery address. Orders are usually dispatched within 3 working days of receiving the order, shipping timeframes are estimated at between seven to ten business days depending on your location. For more information on international shipping and delivery please contact us via our contact form.

Returns and Refunds

In the very unlikely event you are not completely satisfied with your purchase please contact us via our contact form so that we can resolve any problems. If the wine needs to be returned for replacement, all we ask is that the goods be returned in their original condition and are not damaged in any way. The refund or replacement is for the item only and does not include freight charges. Refunds will be issued within 3 days of the winery receiving the wine in good condition. We recommend you consider insuring the return shipment as we do not take any responsibility for items lost in transit.

Newsletter

We ask you to provide a name, email address and profile information. We use this information only to fulfil your request and, in the case of profile information, to help make sure we’re sending you the type of email updates and catalogs you want to receive. We do not share or sell email addresses.

Information We Don’t Collect

When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.

How We Use Email

After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information. We send our Newsletter, our email update on sales, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.

Copyright

The contents of kookyvillage.com are subject to copyright under Australian and overseas law. Unless otherwise indicated, copyright pertaining to the information within this website is owned by Kooky Village. We authorise you to view and store, without modification, digital or print copies of our copyright material contained within this website, subject to the following conditions: – The documents and images may be used solely for information purposes for personal use only, not to be used for any commercial purpose unless prior permission has been sought and written consent provided. – Any copy or printout of any document or image or portion thereof must be accompanied by the following reference: ‘image/information courtesy of kookyvillage.com’. If you consider that material has been posted on this website which contravenes your copyright or other intellectual property rights please contact us via our contact form.

Trade Marks

All registered and unregistered trade marks which appear on this website are the property of their respective owners. In allowing you access to this website, we do not grant to you any right whatsoever to use any such trade mark. You acknowledge that you have no such rights and that none will arise by your accessing or using this website. Any use or reproduction of any of our trademarks, logos or other creative material appearing on this website without our written permission is prohibited.

Links To Other Sites

Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

About Information We Share With Others

We do not, under any circumstances, share or sell your personal information to anyone.

Information We Do Not Share With Others

We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies. For both privacy and security purposes, all transactional information communicated between customers and our website is transmitted in an encrypted format, and NO credit card information is stored on our servers.

How To Remove Your Name From Our Mailing List

Contact us via our contact form and request removal.

Updates To Our Information Practices

We’re always looking for ways to improve our site’s features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies with regard to releasing information to third parties without first notifying all customers and providing them with the opportunity to “opt-in” for correspondence from other companies.

Disclaimer

This website is for information purposes only. We make every effort to ensure that the contents of this website are correct and up to date. However, we make no warranty as to the completeness, accuracy or reliability of the information and, subject to applicable laws, we do not accept any liability for damages of any kind resulting from the access or use of this site and its contents.

Questions or Comments Please Contact Us

For questions, comments or assistance with any privacy-related issues, we invite you to contact us via our contact form.

We’re always happy to help.